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Current Opportunities
- 2-1-1 Information and Referral Specialist (Bi-lingual)
- Over-night Crisisline Workers
- College Undergraduate Internships
- Equal Employment Opportunity Policy
2-1-1 Information & Referral (I&R) Specialist - Bilingual
2-1-1 is an easy-to-remember and universally recognized telephone number that helps connect people to community organizations, government agencies, and other resources that they need. 2-1-1 helps people navigate the complex and ever-growing human services arena by making services easier to find and access. By ensuring that people can locate needed services, 2-1-1 encourages prevention and fosters self-sufficiency. I&R Specialists are responsible for providing high-quality, comprehensive I&R services to callers who contact the Northern Virginia Regional 2-1-1 Center.
This days and hours for this position are negotiable, but will range between 8:30 a.m. to 5:00 p.m., Monday through Friday. To qualify for this position, you must be bilingual in English and Spanish.
For more information, please read the complete job description. (Adobe Acrobat Reader required)
OVER-NIGHT CRISISLINE WORKERS
What the Job Involves
CrisisLine Workers provide emotional support by listening to callers' problems on the telephone. CrisisLine Workers respond to telephone calls by greeting callers, establishing rapport with the caller, and exploring the caller's emotional and mental state using active, positive, comforting, and problem-solving language.
CrisisLine workers determine the readiness of callers to accept help and provide referrals to resources and other assistance.
CrisisLine workers are trained to identify warning signs and to assess the degree of callers' risk by following established protocols and assessment tools, and, if appropriate, to summon emergency medical treatment and/or police intervention.
Hours
This is an overnight, part-time position. CrisisLine Workers work:
- A set shift day once a week
- An on-call day once a week
- Work 1-2 pre-scheduled weekend days a month.
All shifts are from 12 a.m. to 8 a.m.. CrisisLine Workers also work 8 hour shifts all day on selected holidays and occasionally will work selected day or evening shifts, as needed.
The typical CrisisLine Worker works 8-16 hours per week.
Required Training
CrisisLine Workers are hired initially for a temporary, 60-hour training position which spans over the course of one month. (See the training overview and training schedule.) Based on performance during the training, workers are hired for the permanent, part-time CrisisLine Worker position. The 60 paid hours of intensive training include learning active listening and crisis intervention skills through classroom and on-the-job training. Missing a training session can result in immediate termination.
Because of the heavy investment in training, we’re primarily looking for people who can commit to working at CrisisLink for a minimum of one year from date of hire.
Job Location
Training and work locations are in Arlington, Virginia. Telework is not available.
What Skills Does an Applicant Need?
- Time management skills
- Attention to detail
- Listening and verbal communication skills, including telephone skills
- “People skills” and conflict resolution skills
- Integrity, trustworthiness, and discretion
- Emotional control and ability to handle pressure
- Ability to remake alert on overnight shifts
- Maturity and ability to make sound decisions under pressure
- Reliable means of transportation for reaching the training sites and the Hotline office
What Does the Job Pay?
To inquire about pay, please contact us.
How to Apply
If you are interested in this position, please take the following steps:
- Review the training schedule
- Submit an online application. (Faxed or e-mailed resumes will not be accepted.)
You may contact our Associate Director for Hotline and Volunteer Operations at (703) 527-6016 or electronically if you have additional questions.
COLLEGE UNDERGRADUATE INTERNSHIPS
College Undergraduate Internships are available at CrisisLink to qualifying college students in the areas of Marketing, Fund Raising, Special Events, Public Relations, and general non-profit management.
Internship Criteria: College freshmen, sophomores, juniors, or seniors seeking to fill a class credit or to gain experience in one or all of the above areas. We seek students who have an interest in human service work, or simply desire to learn more in this area or in the areas mentioned above.
For more information, email us.
CrisisLink is conveniently located in Arlington, Virginia and is Metro accessible. We offer a wonderful opportunity for students to learn and gain experience in their fields of study. For more information, or to apply, call our Administrative Office at 703-527-6603.
CrisisLink is proud to maintain a drug and smoke free workplace. CrisisLink is committed to a policy of equal opportunity employment and does not discriminate in the terms, conditions, or privileges of employment on account of race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, physical or mental disability, marital status, Vietnam veteran and other protected veteran status, or on any other basis that is prohibited by applicable law.